General Terms and Conditions

General Terms and Conditions

Article 1 - Definitions
1.1. Seller: Pavone Lingerie, established at Zuidersingel 88H in Berkel en Rodenrijs, registered with the Chamber of Commerce under number 56758219.
1.2. Buyer: any natural or legal person who enters into an agreement with Seller.
1.3. Products: all goods offered and supplied by the Seller.
1.4. Hygienic products: products whose seal has been broken after delivery and which cannot be returned for hygienic reasons, including underwear, swimwear and cosmetic articles.

Article 2 - Delivery and Dispatch
2.1. The expected delivery time is 2-3 working days in the Netherlands and 5-7 days in Europe and is indicative.
2.2. Shipping costs are clearly stated with the order. Free shipping applies from an order value of €100 euro within the EU.
2.3. Seller is not liable for delays caused by the carrier.
2.4. If a package is lost or arrives damaged, Buyer must report this to Seller within 48 hours.

Article 3 - Payments
3.1. Seller accepts the following payment methods: iDEAL, credit card, Klarna, PayPal and bank transfer.
3.2. Payments are processed securely through a certified payment provider.
3.3. Orders are shipped only after receipt of full payment.

Article 4 - Right of withdrawal
4.1. Buyer has the right to dissolve the agreement relating to the purchase of Products within 14 days of receipt without giving reasons, unless an exception applies as stated in Article 5.
4.2. If Buyer wishes to exercise the right of withdrawal, it must notify Seller in writing or by e-mail within the withdrawal period.
4.3. After notification of the withdrawal, Buyer has 14 days to return the Product. The costs of return shipment shall be borne by Buyer, unless otherwise agreed.

Article 5 - Exceptions to the right of withdrawal
5.1. The right of withdrawal does not apply to products that cannot be returned for hygienic or health reasons and whose seal has been broken after delivery. This includes, but is not limited to:

Underwear (such as briefs, boxer shorts, thongs and bras);

Swimwear without a hygiene seal;

Cosmetic products whose packaging has been opened;

Earrings and other jewelry for piercings.
5.2. If such product is returned unopened and in the original, sealed packaging, Buyer retains the right to exchange or a credit code.
5.3. Seller reserves the right to refuse returns if it can be reasonably determined that the Product has been used or worn.

Article 6 - Processing of returns
6.1. Returns must be returned complete and in the original packaging to the return address provided by Seller.
6.2. Upon correct return, the purchase amount will be processed in the form of a credit code or exchange for another product.
6.3. If the returned Product does not meet the return conditions, it will be returned to Buyer at Buyer's expense.
6.4. Only orders that have not yet been shipped or remain unopened are eligible for a credit note.

Article 7 - Warranty and Liability
7.1. Seller guarantees that the delivered products comply with the agreement and the reasonable requirements of soundness and usability.
7.2. If a product is found to be defective upon receipt, Buyer must report this within 7 days.
7.3. Seller is not liable for damages resulting from improper use of the product.

Article 8 - Privacy and data protection
8.1. Seller processes personal data in accordance with the AVG legislation and uses it only for order processing and customer service.
8.2. Customers can sign up for newsletters and unsubscribe at any time.

Article 9 - Discount Codes and Gift Vouchers
9.1. Discount codes are not cumulative and can only be used once per order.
9.2. Gift certificates are valid up to 12 months after issue and are not redeemable for cash.

Article 10 - Complaints and Disputes
10.1. Complaints about Products or Seller's service must be reported in writing or by e-mail within a reasonable time after discovery of the problem.
10.2. Seller will respond to submitted complaints within 14 days.
10.3. These General Terms and Conditions are governed by Dutch law. Disputes may be submitted to the competent court in the Netherlands.

For questions about the return policy, please contact our customer service at [email protected]