FAQ

How long will it take to receive my Pavone order?

Within 5-7 working days the Pavone package will be delivered within the Netherlands. The last period we experience more and more delays by PostNL. Therefore it can take a few days longer than you are used to. Our apologies. Via the track and trace codes that are sent by e-mail, all packages can be followed via the website of PostNL. All orders are shipped from the Netherlands.

Note: Pre orders are back orders. If you order an item as a pre order, please check the description when we expect to deliver your order.

I have ordered items as pre order and part of my order is available for immediate delivery. When can I expect my order to be delivered?

Is part of your order not immediately available? Then your order will automatically be put on hold. As soon as everything is back in stock, your order will be released and your order will go to the order processing team. We automatically choose this option because it is the most environmentally friendly solution.

Can't wait any longer for your order and want a part to be delivered in advance? Mail us, we will gladly make an exception for our customers.

How (discreetly) is Pavone's order packaged and shipped?

All Pavone packages are shipped in (letterbox accessible) packaging.

After my order of a Pavone article I did not receive (by mail) a confirmation?

Mail us! This can be sent to [email protected].

I have received the wrong or a damaged article from Pavone?

Mail us and send pictures of the damaged article! [email protected] We always come to a solution together.

What exactly do the sizes S, M, L, XL, 2XL & 3XL stand for at Pavone items?

Every woman has a different body where a certain model slip fits best. And each slip model is slightly different in size. For example, the Aurora midi comes out one size bigger, the hipster comes out small and the maxi fits perfectly. Having doubts about your size? Mail or call us! We have put the sizes of the panties in a table. Click here for the overview.

What is the best way to wash - maintain the quality of the Pavone article?

Always wash the Pavone underwear before wearing it. The bamboo underwear can stain the first time you wash it. If you follow the instructions below, your Pavone underwear will stay beautiful longer.

Wash the bamboo ladies briefs and men's boxers of Pavone by hand if possible. First make lukewarm soapy water and repeatedly dip the lingerie in it and let the bamboo briefs soak for 15 minutes and then hand wash. Rinse with lukewarm clean water until all soap residue is gone. Tip: Use a drop of Soak before hand washing, soak for 15 minutes and the briefs will be completely clean again. Besides being very kind to your lingerie, it is also biodegradable and therefore environmentally friendly.

Do you prefer to use the washing machine? You can. Set the machine on low rpm. (800) Set the machine at 40°C or on the “delicate laundry” program. Use a mild liquid detergent for delicate laundry. Never use bleach, fabric softener or wool detergent. Use natural vinegar instead of fabric softener this agent is bacterial inhibitor, prevents odors and skin irritations, keeps the color nice and removes stains.

We are frequently asked if the underwear can also be washed at 60°C. The underwear is strong in material and can handle this wash cycle as well. We recommend reducing the rpm to 800 and not putting the underwear in the dryer after washing. Dry the underwear after washing by hanging it out, it needs more time to dry on the line due to the absorbent crotch.

Women and men with LS often experience greasy spots in the underwear due to the use of ointments. We then recommend soaking the underwear overnight in soapy water with quite a bit of soda crystals. After it has soaked overnight, it can go back into the washing machine and the underwear will come out like new.

Do you have another question about washing Pavone underwear? Email us: [email protected]

How many milliliters does the Pavone underwear absorb?

The briefs have been tested to 50 milliliters, drop by drop. This is comparable to a full shot glass.

Exactly what materials are the Pavone slips made of?

All of Pavone's slips are made from 95% pure bamboo viscose. The bamboo we work with is produced without chemical processing and we have the proper certificates for this, read more about our bamboo here.

The unique crosses are also made of bamboo, read more about Pavone Lingerie's special, absorbent and protective cross here.

The lace cannot (yet) be made from bamboo, we use sustainable cotton for this. We hope to be able to supply our slips made of 100% bamboo in the future. Until then, our slips are made of 95% bamboo viscose and 5% elastane.

My desired Pavone item is not available?

We try to keep track of our stock as much as possible. Is your favorite item sold out in your size? Mail us and you will be notified as soon as your item is back in stock. [email protected]

Can Pavone's package fit through the mailbox?

Depending on the size of your order it will or will not fit through the mailbox. Up to a maximum of 4 Pavone items you are sure of a mailbox package. From 5 items the package will be offered at the door by PostNL.

Can reduced items be exchanged?

All Pavone items can be exchanged to other models or sizes as long as they have not been worn, washed or labels have been cut out. Want to read more about our exchange policy? Click here.