FAQ

How long will it take to receive my Pavone order?

Within 3 working days the Pavone package will be delivered. Lately we experience more and more delays by PostNL. It can therefore take a few days longer than you are used to from us. Our apologies. Via the track and trace codes that are sent by e-mail, all packages can be followed via the website of PostNL. All orders are shipped from the Netherlands.

Note: Pre orders are back orders. If you order an item as a pre order, please check the description when we expect to deliver your order.

I have ordered items in my order as pre order and some of my order is available for immediate delivery. When can I expect my order to be delivered?

Is part of your order not immediately available? Then your order will automatically be put on hold. As soon as everything is back in stock, your order will be released and your order will go to the order processing team. We automatically choose this option because it is the most environmentally friendly solution.

Can't wait any longer for your order and want a part to be delivered in advance? Mail us, we will gladly make an exception for our customers.

How (discreetly) will the Pavone order be packed and sent?

All Pavone parcels are sent in (letterbox accessible) packaging.

After my order of a Pavone article I did not receive a confirmation (by mail)?

Please mail us! You can do that at [email protected].

I have received the wrong or a damaged article of Pavone?

Mail us and send pictures of the damaged article! [email protected] We always will come to a solution together.

What is the best way to wash - maintain the article of Pavone in order to preserve its quality?

*Please note! Always wash the Pavone items before wearing them*.

Set the machine to 30°, 40° maximum or on the 'delicate wash' program. Set the machine to a low number of revolutions. (800) Use a gentle liquid detergent for delicate laundry. Never use bleach, fabric softener or wool detergent.

Never put lingerie in the dryer, but dry 'by air'. Lingerie can be dried lying down on a towel or hung on a clothes rack. Never place lingerie on a heat source. Do not store your lingerie until it is completely dry. Lingerie should not be ironed.

What exactly is the absorption capacity of an item from Pavone?

The briefs have been tested to 50 milliliters, drop by drop. This is comparable to a small shot glass. 

Exactly what materials are Pavone slips made of? 

All panties from Pavone are made of bamboo viscose. The bamboo we work with is produced without chemical processing and we have the right certificates for this, read more about our bamboo here.

The unique crosses are also made of bamboo, read more about the special, absorbent and protective crosses of Pavone Lingerie here.

The lace can't be made of bamboo (yet). We hope to be able to supply our panties made of 100% bamboo in the future. Until then, our briefs are made of 65% bamboo viscose, 5% elastane and about 30% polyamide. The polyamide only applies to the lace.

My desired Pavone article is not available?

We try to keep our stock as up to date as possible. Is your favorite item sold out in your size? Mail us and you will be notified as soon as your item is back in stock. [email protected]

Can the Pavone package fit through the letterbox?

Depending on the size of your order it will or will not fit through the letterbox. Up to a maximum of 4 Pavone items you will be sure of a letterbox package. As of 5 items the parcel will be offered to the door by PostNL. 

Does Pavone also deliver abroad?

Of course Pavone delivers her lingerie worldwide. Look for a cost overview at the page shipping.

Are the prices of Pavone articles including VAT / shipping costs?

That is correct! All prices include VAT and shipping costs are free from an order of €75,- Foreign orders are free from an order of €200,-.

Can I indicate a desired delivery date or day for my Pavone order?

In the comments section you can pass on your desired delivery date or mail us with the order number

to: [email protected]